How we can help

We deal with complaints about grant schemes, felling permissions and appeals about felling permissions. 

Visit our 'Privacy notice' web page if you need to complain about something other than grants and regulations.

Forestry Grant Scheme

Complaints about the way we have handled your application will follow the standard Complaints Handling Procedure. Complaints should be made directly to your local conservancy office

Visit the Rural Payment and Services website for information on how to appeal a decision by us to refuse, withhold, reduce or recover a Forestry Grant Scheme capital payment.

Complaints about payments under Rural Priorities

Complete a Request for a Review form if you’ve received a decision to refuse, recover or reduce payment under a Rural Development Contracts: Rural Priorities (RDC-RP) and you want it to be reviewed. It needs to be sent to your local RPID Office within 30 days of the date of your payment decision letter.

A series of Questions and Answers is available to explain the process. Contact the Rural Payments and Inspections Division (RPID) if you've any other questions.

Complaints about legacy (closed) grant schemes

If you've a legacy grant scheme contract (Woodland Grant Scheme or Forestry Grant Scheme), and we disagree with you about whether or not you have kept to the Plan of Operations or the Terms and Conditions of the grant scheme offer, you've the right to arbitration by a third party. However, your first point of contact should always be to contact your local conservancy office.

Complaints about felling permissions

Complaints about felling permissions should also be made directly to your local conservancy office. Complaints about the way we have handled your application we'll follow the standard Complaints Handling Procedure.

Regulations appeals

There are a number of our decisions that may be appealed. A list of what you can appeal can be found on the Legislation.gov.uk website.

To appeal a decision you must submit an appeals form within 40 working days of the decision. Please use the appeal notes to help you complete your form.

View our appeals process guide chart.

It's important to submit your appeal in good time as incomplete or incorrect submissions will be rejected. 

The appeals process has 2 stages:

  1. An internal review within Scottish Forestry, carried out by a senior member of staff who did not make the original decision. If the appeal is upheld at this stage, the decision will be amended or revoked. However, if the appeal is refused, it'll go on to stage 2.
  2. An external review which will be carried out by a reporter appointed by the Scottish Government Planning and Environmental Appeals Division (DPEA).

Visit Planning and Environmental Appeals Division (DPEA) for more information.

Compensation

This process is currently under development. Please contact your local office for more information.

Related links

Felling permission - privacy notice