We're committed to providing high-quality services. We value complaints and use information from them to help us improve. If something goes wrong or you're dissatisfied with our services please tell us.

You can complain in person at any of our offices, in writing or by email.

Complaints about a specific forest or area

Our Conservancy offices manage grants, regulations, licenses, policy and guidance for all of Scotland's forests and any complaint related to these matters should be directed to contact us

How should I complain?

You can complain in person at any of our offices, in writing or by email. When complaining please tell us:

  • your full name and contact details
  • as much as you can about the complaint
  • what has gone wrong
  • how you want us to resolve the matter

Due to the impact of COVID-19, we're unable to accept complaints by phone at this time.

Our complaints procedure

Our Model Complaints Handling Procedure provides full details of our complaints procedure and how to make a complaint. It also tells you what you can expect from us and how to escalate your complaint if you're dissatisfied with the results of our complaints procedure.

What if I'm still dissatisfied?

If, having gone through our complaints procedure, you're still dissatisfied you can appeal to the Scottish Public Services Ombudsman (SPSO).