We're committed to providing high-quality services. We value complaints and use information from them to help us improve. If something goes wrong or you're dissatisfied with our services please tell us.
You can complain in person at any of our offices, in writing or by email.
Complaints about a specific forest or operation
Our Conservancy offices manage the local delivery of:
- grant applications
- forestry regulations
- felling permissions
You should initially contact your local office with any complaint related to these matters. This does not include land and operations managed by Forestry and Land Scotland.
How should I complain?
You can complain:
- in person at any of our offices
- in writing
When complaining please tell us:
- your full name and contact details
- as much as you can about the complaint
- what has gone wrong
- how you want us to resolve the matter
Due to the impact of COVID-19, we're unable to accept complaints by phone at this time.
Our complaints procedure
Our Model Complaints Handling Procedure provides full details of our complaints procedure and how to make a complaint. It also tells you what you can expect from us and how to escalate your complaint if you're dissatisfied with the results of our complaints procedure. We also aim to follow the Scottish Government’s Unacceptable Actions Policy.
What if I'm still dissatisfied?
If, having gone through our complaints procedure, you're still dissatisfied you can appeal to the Scottish Public Services Ombudsman (SPSO).